ARS Keypad Loss Prevention

With a little effort almost all loss is preventable. It is important to understand who your attendee is a take the appropriate approach. Voting keypads are so miniaturized that are more likely to be misplaced than stolen, i.e., left under napkins or tables at the venue, or unknowingly kept by the user. Meeting attendees sometimes simply forget that the handset is in their bag or pocket. Most often attendees just need to be reminded to check.

As far as I know, the best and only built-in system for loss prevention comes from the manufacturer CLiKAPAD. They have a built-in buzzer, and they offer a detector that sets off the built-in buzzer in the voting device.

It may seem counterintuitive, but sometimes more ARS equipment disappears at smaller executive events than larger ones. The difference may be that most of our high-end meetings clients are unwilling to have their attendees be concerned with the equipment. Rather than gently prompt the audience with a reminder to leave the devices for collection, the clients prefer to absorb the relatively small loss.

Conversely, at the end of the taping of a network TV show, they asked the entire audience to stand, take the Quick Tally voting device and place it in their right hand, turn, and place it on their chair. Then they were thanked and instructed to exit the studio. Lost handsets, none!

The initial solution suggested by clients is to take a driver’s license as security from each attendee. The idea isn’t viable because in addition to the potential refusal to give up the license, it would cause a huge bottleneck at the exit. Instead, with large high-risk TV audiences we tell them that the device is both their ticket in and out of the venue.

Here are a few loss prevention ideas:

• Attach a lanyard to make the device more visible. If there is no place on the device for the attachment, consider putting the device in a plastic name badge holder that allows for the attachment.
• Formalize both the distribution and collection of the devices strengthens the concept that the attendees will need to return the device. Inform the attendees that the voting devices will be collected as they exit. That may simply be a collection bin, or by having a person at the door(s).
• At public event venues at which there is no connection between the client and the attendees, some of our clients suggest that there are detectors at the exits. Word it very positively by saying the device is small and people forget they have it -- which happens to be true.
• If the participants register and receive a packet, include the device with the packet. The ARS vender can provide a printed list if the device ID numbers. Write the attendees name next to the ID number. Use this as a reference post-event, or check out the devices as they are returned at the conclusion of the event.

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With thirty years of experience in helping clients achieve their goals, I am happy to help your firm discover this power, please send your questions to me.

Alan Warshaw
President
Quick Tally® Interactive Systems, Inc.
Direct Dial: 310.306.4930